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• Cost of Living and other life impacts are seeing a growth in difficult customer behaviour.
• Whether you work in retail, business or other customer facing roles, this course will provide you the skills and knowledge to appropriately and safely manage customers who are disrespectful, aggressive or abusive, report incidents and manage your personal impacts from the behaviour displayed.
• How Long:Online (6 months to complete at your own pace) and a short verification call. Access to customer and trainer support 5 days per week.
• Pre-Course Requirement:A secure and stable internet connection, computer, laptop or tablet to complete the course work. A mobile phone is not suitable.
• Outcome:Statement of Attainment for SIRXCEG008 - Manage disrespectful, aggressive or abusive customers

OPENING SALE
This month ONLY $TBA!
Normally $TBA!
Save a massive $TBA!

• Cost of Living and other life impacts are seeing a growth in difficult customer behaviour.
• Whether you work in retail, business or other customer facing roles, this course will provide you the skills and knowledge to appropriately and safely manage customers who are disrespectful, aggressive or abusive, report incidents and manage your personal impacts from the behaviour displayed.
• Course Duration - Complete your theory component online, followed by 1 day attendance for practical training and assessment.
• Multiple Locations -Click Book Now button to view dates, times and locations See important information below